SplashNotes > Palm OS > Download | Purchase | Release Notes | User Guide |  FAQ

Palm OS Frequently Asked Questions (FAQs)

Installation

1. How does the trial version differ from the regular version?
2. How do I install SplashNotes?
3. What is the current version of SplashNotes and what has changed?
4. How do I update my software?
5. How do I delete SplashNotes?
6. How much memory does SplashNotes require on my handheld?

Registration

1. I just purchased SplashNotes and need a registration code. Where do I find it?
2. I installed SplashNotes on a new handheld and it's asking me for my registration code. Where can I find it?
3. SplashNotes won't accept my registration code. Why not?
4. How much do upgrades cost?
5. Can I use SplashNotes on multiple handheld and/or desktops?
6. I have a ThoughtManager license. Is there a discount for switching to SplashNotes?

General Technical

1. Does SplashNotes support external memory?
2. How do I access the SplashNotes Conduit?
3. Where is my SplashNotes data backed up?
4. My data is not synchronizing between the handheld and the desktop. Why?
5. Can you sync more than one user with the same desktop data?
6. After uninstalling SplashNotes, I get an error when launching the Palm Desktop.
7. Is there a Mac OS desktop for SplashNotes in the future?
8. Is there a limit to how much text I can enter into an outline?

Customer Service

1. Technical Support
2. Request Registration Code
3. Change of Email Address
4. Subscribe to SplashData eNews

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 15-days in trial mode without requiring a registration code. Once the 15-day trial expires, you must purchase a registration code to continue using the product. You do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact. You may purchase a registration code on our purchase page.

How do I install SplashNotes?
You must download and run the SplashNotes Installer on your desktop, as follows:

1. Go to the download page, and click the Download button for SplashNotes for your operating system (Mac or Windows).
2. When prompted with the "File Download" dialog box, select "Save this program to disk" and save it in a place you are sure to remember, like your Desktop.
3. After the file has finished downloading, launch the Installer from your desktop and follow the onscreen instructions.
4. After the installation is complete, you will need to perform a HotSync to install the software on your Palm.
5. For further instructions on how to use the software, double-click the User Guide that was installed on your desktop.

What is the current version of SplashNotes and what has changed?
SplashNotes 1.1 is the current version. For an overview of changes, see the release notes.

How do I update my software?
Simply download and run the latest SplashNotes Installer found on the download page. It will update your existing software on your desktop and handheld. Your data will remain intact and you won't have to re-enter your registration code.

How do I delete SplashNotes?

Windows:

1. Open the Add/Remove Programs Control Panel.
2. Select SplashNotes and click Change/Remove.

To delete SplashNotes from your handheld:

1. Tap the Home icon on your handheld to go to the Application launcher.
2. Tap the Menu icon that appears below the Home icon to the left of the Graffiti area to display the App Menu.
3. Select Delete from the App Menu.
4. Select SplashNotes and tap Delete.

How much memory does SplashNotes require on my handheld?
SplashNotes requires 350kb for the application and about 10k per list.

I just purchased SplashNotes and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you containing your registration code (sent to the email you entered during your purchase). The registration code will begin with the letters SNXU. Enter it exactly as it appears, and the trial software will be converted into a registered version.

I installed SplashNotes on a new handheld and it's asking me for my registration code. Where can I find it?
If you installed SplashNotes on a new handheld, you can find your existing registration code on the old handheld as follows: Launch SplashNotes on the old handheld, then select About SplashNotes from the Options Menu. Your registration code will be displayed in the dialog.

If the above doesn't work, contact us and we'll respond with your registration code.

SplashNotes won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. The registration code should begin with the letters SNXU.

You may want to try entering the code without the dashes. Also, make sure there are no spaces before, after, or within the code. Also, make sure you are not confusing your registration code with your password. The registration code only needs to be entered once. The password is a word you define and must be entered each time you launch SplashNotes.

How much do upgrades cost?

Product Upgrades
Updates within a version (e.g., 3.0 to 3.1) are free to all registered users. Major upgrades (e.g., 3.x to 4.x) are available at a substantial discount to registered users. If you purchase within 60-days of a major upgrade you will receive the upgrade for free.

Can I use SplashNotes on multiple handheld and/or desktops?
You may use SplashNotes on multiple computers and Palm OS handhelds. The registration code is not tied to a specific device. The license is per user, so you may install it on all of the computers/handhelds that you use.

I have a ThoughtManager license. Is there a discount for switching to SplashNotes?
Yes, you can crossgrade for $9.95. Just contact us to verify your ThoughtManager license, and we will send you a link to the discount: Contact Us.

Does SplashNotes support external memory?
SplashNotes must be stored on internal memory in order for the HotSync Conduit to run and synchronize with the desktop.

How do I access the SplashNotes Conduit?
The SplashNotes Conduit settings are accessed through the HotSync manager. 

1. Click the HotSync Manager icon in the Windows system tray and select Custom to open the Custom dialog.
2. Double click the SplashNotes entry in the Conduit list. This will open the SplashNotes Conduit and allow you to adjust its settings. For more information, see the Synchronization in the User Guide.

Note: If the SplashNotes Conduit is not showing up in the list, it may be because the HotSync Manager needs to be exited and restarted. The easiest way to do this is to restart your computer.

Where is my SplashNotes data backed up?
Each time you HotSync, your SplashNotes data is written to the Palm Backup folder, C:\Palm\<username>\Backup\ (Mac: /Home/Documents/Palm/Users/<user>/Backup) Each account is stored in a separate database file with the file extension: tmo.pdb.

For example, if you have a list called ToDo, it will be stored as "ToDo.tmo.pdb" in the Backup folder.

My data is not synchronizing between the handheld and the desktop. Why?
There are five primary reasons why SplashNotes won't sync:

1. Different versions -- The version of SplashNotes installed on the handheld does not match the version on the Desktop. You must run the installer to install the most recent version of SplashNotes and then perform a HotSync to install it on the handheld. You must then launch SplashNotes on both the handheld and the desktop to upgrade the databases to the current version, and perform a HotSync again to synchronize them. To update your existing software, simply download and run the latest installer.
2. Wrong User name -- The handheld User name may not match the SplashNotes Desktop User. Check the User name of your handheld by going to the app launcher and tapping the HotSync icon. Your User name will appear on the top right. Then check the User name popup menu that appears on the top left of SplashNotes Desktop. Make sure the User name that appears there matches the User name on your handheld. If you have the wrong username selected in SplashNotes Desktop and have entered a lot of records on the desktop, you can select all the records in the wrong User, copy them to your clipboard, select the right User and paste the records.
3. SplashNotes not on internal memory -- If SplashNotes is stored on external memory (e.g. SD or MMC card, or Memory Stick) the conduit won't run. The Conduit requires that SplashNotes be installed on internal memory. If this is the case, simply move SplashNotes to internal memory and try synchronizing again.
4. SplashNotes Conduit not loaded -- Click the HotSync icon in the system tray on the lower right hand side of your windows desktop, and select Custom. A list of Conduits will appear. If SplashNotes is not showing up in the Conduit list you may need to re-install it by downloading and running the SplashNotes Installer. If you just installed the software and it's still not showing up, you may need to restart the HotSync Manager. When you install a Conduit (like SplashNotes) it requires HotSync Manager to be restarted in order for the Conduit to load and show up in the list. The SplashNotes Installer automatically restarts the HotSync Manager after a successful installation process, but sometimes it doesn't work. Therefore, you have to manually restart HotSync, by restarting your computer, in order for the SplashNotes Conduit to load. After the initial restart, the Conduit will always load.
5. System Conduit set to Desktop overwrites Handheld -- The System Conduit (not to be confused with the SplashNotes Conduit) should be set to "Handheld overwrites Desktop". This is the factory default setting. If it is set improperly to "Desktop overwrites Handheld" it will not allow the SplashNotes Conduit to run. To check the System Conduit setting, click the HotSync icon in the system tray on the lower right hand side of your windows desktop, and select Custom. A list of Conduits will appear. Scroll to the bottom of the list and double-click the "System" Conduit. Select "Handheld overwrites Desktop", check the "Set as default" checkbox, click OK and Done.

Can you sync more than one user with the same desktop data?
No. But you can export lists from the SplashNotes Desktop and then import them under the other user name.

After uninstalling SplashNotes, I get an error when launching the Palm Desktop.
There is an issue with the uninstaller and we are investigating a fix. For now, it is necessary to delete the registry key for SplashNotes after uninstall to prevent this error. To do this:

1. Go to your Start Menu and choose Run
2. Type in "regedit"
3. Be careful not to delete anything other than what I tell you or you might mess up your system.
4. Go into the directory HKEY_CURRENT_USER/Software/U.S. Robotics/Pilot Desktop
5. You wil find a list of folders named "Application 01," "Application 02," etc.
6. Click on each of them until you find the one that has SplashNotes in the details. It will probably be the last one if SplashNotes was the last application installed.
7. Right click the folder and sleect Delete, and confirm.
8. Exit the Registry Editor.

Is there a limit to how much text I can enter into an outline?
Limits are 30,000 characters for an outline item, and 30,000 characters for a note item, and 30,000 items per outline file.